Contact Us

This page tells you how to reach the US Online Casinos editorial team, what we can help with, and what we can't. We research and write about US online casinos — we don't operate one, hold your funds, or have access to any player account. If your message is about a stuck withdrawal or a locked account, the fastest route is the casino's own support desk, then its regulator. Everything below explains how to do that, and when writing to us is the better move.

Email the editorial team

Write to [email protected]. Include enough detail that we can act on it without a second round of questions:

1. The page or review you're writing about, and the section or claim in question.
2. The casino brand name exactly as it appears on its site.
3. Your state — availability, payment options and bonus terms all vary by state, so this changes the answer more often than readers expect.
4. Dates and amounts if you're describing an experience, with screenshots where you have them.
5. Whether you're happy for us to quote you anonymously in a future update.

We read everything. We can't promise a reply to every message, and we don't publish a phone number or live chat — a small editorial team answering calls about casino accounts it has no access to would help nobody.

What we can help with, and what we can't

How we make money, and why it doesn't move the rankings

Some links on this site are commercial. If you open an account through one, the publisher may earn a commission, at no extra cost to you. Commission does not buy a position in our lists and does not soften a review. Where a brand pays us and still has a weakness worth flagging, the weakness stays in. If you think a page reads otherwise, that's exactly the kind of message worth sending — tell us which line looks bought and we'll look at it again.

Our ratings are editorial scores assigned by our team. They are not customer-review averages, and they are not the result of us depositing or playing. We research published terms, licensing information and public complaint records, and we re-check time-sensitive details periodically. The figures on this page were verified on Sep 19, 2026.

Contacting the casinos we list

Below are three of the highest-rated brands in our current lists, with what their headline offers mean in practice and where support questions tend to arise. Offer terms come from the operators' own advertising; always read the full conditions on the casino's site before you deposit, since caps and exclusions change without much notice.

Raging Bull — 410% up to $10,000 + 50 Free Spins

It sits top of our list because the advertised package is unusually large on both the match and the free spins side, which is what most readers arriving from a free spins search are comparing. The important detail is that a headline like 410% up to $10,000 requires a substantial deposit to reach anywhere near the cap — the percentage is applied to what you put in, not handed over. Free spins normally carry their own wagering requirement, a maximum bet while the bonus is active, an expiry date and often a cap on what you can cash out from spin winnings. Limitation: very large percentage matches almost always come with the heaviest playthrough terms in the market, and slot-only game restrictions are common, so the practical value can be far below the headline number. If support is slow to answer a bonus question, ask for the specific clause in writing.

Magician Bet — 101% No Wagering

This one earns its place for the opposite reason to the headline-chasers: a no-wagering structure means bonus winnings behave like cash rather than being locked behind a playthrough multiple. For readers who have been burned by a 40x requirement, that is the single most useful thing on this page. Limitation: the trade-off is size — 101% is modest next to the four-figure matches elsewhere, and "no wagering" does not automatically mean no maximum cashout, no minimum deposit and no game weighting, so check those three before you assume the offer is unconditional.

Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser

Included because the free spins are tied to one named title rather than floated across a library, which makes the terms easier to read: you know which game, and you can look up its RTP and volatility before committing. That specificity is rarer than it should be. Limitation: game-specific spins are only worth what that game is worth to you — if Cash Chaser isn't to your taste, the spins portion of the package is dead weight, and the 375% match will carry conventional wagering requirements you'll need to read line by line.

Where the rest sit

Our wider list also covers Uptown Aces (600% for new players), Card Crush (an instant welcome reward of 2 mystery coins and 5 cards), Zumba Cards (250% deposit bonus up to 250 SC), BetUS (200% up to $4,000 for new players), Amazon Jackpots (4 posters plus 40 free SC and a bonus wheel for $20), Slots and Casino (500% up to $2,500 across three deposits) and Bets.FM (225% up to 1 BTC plus 225 free spins). Note the different currencies in those offers — SC denotes sweepstakes coins rather than dollars, and a bitcoin-denominated cap is not a dollar cap. If a review on this site describes one of them in a way that doesn't match what you were shown at signup, that's a correction we want.

Money questions we're asked most

We can't see your balance, but we can explain how the mechanics usually work so you know what to ask the operator.

• Cost to take part: most welcome offers require a qualifying deposit, commonly in the $10–$25 range. A percentage match is never free money — you fund it. Only a genuine no-deposit offer costs nothing up front, and those carry the tightest cashout caps.
• Paying in: US players typically see debit cards, some credit cards (many issuers decline gambling transactions), ACH bank transfers, wire transfers, prepaid cards and, at some sites, e-wallets or crypto. PayPal availability is limited and tends to exist only at state-regulated operators. Availability differs by brand and by state — verify on the cashier page, not on a comparison chart.
• Getting paid out: withdrawals often return to the method used to deposit, or to ACH or check where that isn't possible. Expect a minimum withdrawal amount, a per-week or per-month limit, and a processing window that starts only after the casino approves the request. Crypto and e-wallet payouts are generally quicker than checks.
• Fees: operators may charge for wires, checks or repeat withdrawals inside a period. Your bank or card issuer may add its own charge. Ask for the fee schedule in writing before your first cashout.
• Verification: KYC — photo ID, proof of address, sometimes proof of the payment instrument — is standard and is usually triggered at first withdrawal. Larger or unusual activity can bring a source-of-funds check. Uploading documents early is the single most effective way to avoid a payout delay.

Disputes: the order to work through

1. Contact the casino's support in writing and ask for a ticket or reference number. Keep chat transcripts.
2. If unresolved, escalate to the operator's complaints or compliance function — licensed sites publish a formal procedure and a deadline for their final response.
3. If you still disagree, take it to the licensing body named in the site's footer, or the alternative dispute resolution provider it names. Which body applies depends on where the casino is licensed and which state you're playing from.
4. Tell us too. We can't force a payout, but a documented pattern across readers changes how we describe a brand.

What our reviews cover beyond bonuses

If your question is about content rather than contact, it may already be answered. Our reviews look at the game mix — slots and progressive jackpots, blackjack, roulette and baccarat, and live dealer rooms streamed with real croupiers — plus the software providers behind them, published RTP figures, slot volatility and how random number generators are tested. We also cover mobile apps and browser play, customer support channels and hours, and the responsible gambling toolkit: deposit and loss limits, session reminders, self-exclusion and third-party blocking software. Several of these operators run adjacent product lines as well — sportsbooks, poker rooms, racebooks and sweepstakes-model games — and those sit under different terms, different bonus rules and sometimes different regulators from the casino side, so never assume a casino bonus carries across to a sports bet.

Eligibility and legal standing

You must be at least 21 in most US jurisdictions to gamble online, and 18 in a few; the operator's terms and your state's law decide. Online casino gambling in the United States is regulated state by state, not by a single federal licence. A handful of states license and supervise real-money online casinos directly; others permit sweepstakes or social-casino models under different rules; many permit neither. Federal statutes govern related matters such as interstate wire transmission, but they do not create a national online casino licence.

Accepting US customers is not the same as being authorized to serve them. Some sites take deposits from states where they hold no licence, which leaves you with far weaker recourse if something goes wrong. Before depositing, check the licence details in the site footer, confirm your state is served, and confirm the operator's registered owner. No casino is completely safe, and no site — including this one — can guarantee a withdrawal or a win. Treat any money you deposit as money you can afford to lose; gambling is not income and not a way out of financial trouble.

If gambling has stopped being entertainment, the National Problem Gambling Helpline is available around the clock at 1-800-522-4700, by text and by chat. Our responsible gambling guide sets out deposit limits, self-exclusion and blocking tools in more detail.

Other ways to reach or check us

• Who we are and how we assess sites: see our editorial approach and team.
• Site rules and your obligations as a reader: the terms and conditions.
• Casinos outside the main self-exclusion schemes: our guide to non-GamStop casinos explains why that model carries extra risk.

One request: don't send account numbers, full card details, passwords or copies of your ID to us. We have no use for them and no need to hold them. A description and a redacted screenshot is always enough. If you're reporting a factual error, the more precise you are about the wording, the faster we can fix it — and corrections that hold up get made regardless of whether the brand is a commercial partner.